Understaffed agency sent into ‘death spiral’ as employees warn Musk-led cuts will lead to structural collapse

Office closures, staffing and service cuts, and policy changes at the Social Security Administration (SSA) have caused “complete, utter chaos” and are threatening to send the agency into a “death spiral”, according to workers at the agency.

The SSA operates the largest government program in the US, administering social insurance programs, including retirement, disability and survivor benefits.