Vet complaint process in UK often ‘stacked against pet owners’

<p>Consumer group Which? says owners are put off complaining and system for doing so is not fit for purpose</p><p>Britain’s pet owners often face an uphill struggle when they are unhappy with their vet because the industry’s complaints system is not fit for purpose, according to a leading consumer body.</p><p>The findings from Which? that the complaints process “is often stacked against pet owners” come as the UK competition watchdog <a href="https://www.theguardian.com/lifeandstyle/2023/sep/07/rise-in-chain-owned-vet-surgeries-in-uk-prompts-cma-review">is investigating the veterinary sector</a> amid concerns that above-inflation price hikes and other issues mean consumers are not getting a fair deal.</p> <a href="https://www.theguardian.com/science/2025/may/30/vet-complaint-process-in-uk-often-stacked-against-pet-owners">Continue reading...</a>