That Dropped Call With Customer Service? It Was on Purpose. “Not hiring...

kottke.org July 02, 2025 By Jason Kottke
That Dropped Call With Customer Service? It Was on Purpose. “Not hiring enough agents leads to longer wait times, which in turn weeds out a percentage of callers. Choosing cheaper telecom carriers [can mean] many of the calls disconnect on their own.” 🤬

💬 Join the discussion on kottke.org

That Dropped Call With Customer Service? It Was on Purpose. “Not hiring enough agents leads to longer wait times, which in turn weeds out a percentage of callers. Choosing cheaper telecom carriers [can mean] many of the calls disconnect on their own.” 🤬

💬 Join the discussion on kottke.org

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