Why The U.S. Has A Health Care Claim Denial Problem

UnitedHealthcare has been at the center of growing public frustration with the health insurance industry. The brutal killing of its CEO, Brian Thompson, in December marked a turning point, intensifying scrutiny over insurers' denial of coverage. Despite numerous reports highlighting a rise in claim denials, the fragmented system makes it nearly impossible to track how often insurers reject claims. For most Americans, there's no place to look up insurer denial rates. Watch the video above to learn more.

Chapters:
0:00 Introduction
1:16 Chapter 1. Insurance claim denials
3:22 Chapter 2. How big is the problem?
7:47 Chapter 3. Scrutiny of UnitedHealthcare Group
11:26 Chapter 4. Looking ahead

Produced by: Anuz Thapa
Edited by: Darren Geeter
Narration by: Jordan Smith
Camera by: Lucas Mullikin
Senior Director: Jeniece Pettitt
Animation: Jason Reginato, Andrea Schmitz
Additional footage: Getty Images

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Why The U.S. Has A Health Care Claim Denial Problem

Post from CNBC on February 22, 2025

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